Total Quality Management

• Introduction to Quality Concepts

• An Overview to Total Quality Management

• Core Concepts of TQM

• Implementation of TQM

• Quality Leadership

• Quality Planning and Quality Council

• Quality Statements, Core Competence and Corporate Strategies

• Quality Teams and Team-building

• Total Customer Focus and Delight

• Supplier Partnership • Continuous Process Improvement

• Kaizen for Continuous Improvement

• Performance Measurement and Feedback

• Quality Costs • Statistical Process Control

• Control Charts for Variable and Attributes

• Seven Basic Statistical Tools

• Seven New Management Tools

• The Six Sigma Quality

• Quality Function Deployment (QFD)

• Failure Mode and Effect Analysis (FEMA)

• Taguchi Techniques - Quality Loss Function

• Benchmarking • Just-in-Time (JIT) Production System

• Total Productive Maintenance & Terotechnology

• Environment Management System: ISO 14000

• Quality Management Systems ISO 9000:2000 Standard

• Quality Awards

Book Author P.Saranavel & S. Balakumar

Publisher Margham Publications

Language English

For B.B.A., B.B.M., M.Com., M.B.A. And Other Professional Courses.