Operations Management

Syllabus

BA4204

Operations Management

Unit I: Introduction To Operations Management                                                                                    9

Operations Management – Nature, Importance, Historical Development, Transformation Processes, Differences between Services and Goods, a System Perspective, Functions, Challenges, Current Priorities, Recent Trends. Operations Strategy – Strategic Fit , Framework. Productivity; World-Class Manufacturing Practices

Unit II: Operations and the Value Chain                                                                                                 9

Capacity Planning – Long Range, Types, Developing Capacity Alternatives, Tools for Capacity Planning. Facility Location – Theories, Steps in Selection, Location Models. Sourcing and Procurement - Strategic Sourcing, Make or Buy Decision, Procurement Process, Managing Vendors.

Unit III: Designing Operations                                                                                                                 9

Product Design - Criteria, Approaches. Product Development Process - Stage-Gate Approach - Tools for Efficient Development. Process - Design, Strategy, Types, Analysis. Facility Layout – Principles, Types, Planning Tools and Techniques.

Unit IV: Planning and Control of Operations                                                                                          9

Demand Forecasting – Need, Types, Objectives and Steps - Overview of Qualitative and Quantitative Methods. Operations Planning - Resource Planning - Inventory Planning and Control. Operations Scheduling - Theory of Constraints - Bottlenecks, Capacity Constrained Resources, Synchronous Manufacturing.

Unit V: Quality Management                                                                                                                    9

Definitions of Quality, The Quality Revolution, Quality Gurus; TQM Philosophies; Quality Management Tools, Certification and Awards. Lean Management - Philosophy, Elements of JIT Manufacturing, Continuous Improvement. Six Sigma.